Terms of Service
Last updated: TODO (Aftab): set on counsel review
1. Acceptance of terms
TODO (Aftab): standard clickwrap acceptance language — by creating an account or using ELV-Setu, the customer agrees to these terms.
2. Description of service
TODO (Aftab): describe the AMC operations platform (asset registration, complaint management, service history, reporting) and that it is provided on a subscription basis.
3. Account registration and responsibilities
TODO (Aftab): account holder is responsible for user access within their account, accuracy of data entered, and safeguarding login credentials.
4. Subscription plans and billing
TODO (Aftab): trial terms, plan tiers and limits, billing cycle, renewal, refund policy, and what happens on non-payment (read-only/suspension) — should match the actual trial/subscription behaviour already implemented.
5. Data ownership and customer data
TODO (Aftab): customer retains ownership of their asset/complaint/service-history data; ELV-Setu acts as processor; export rights on account closure.
6. Acceptable use
TODO (Aftab): no unlawful use, no attempts to breach multi-tenant isolation or rate limits, no reverse engineering.
7. Service availability and support
TODO (Aftab): uptime expectations, support channels and response times, scheduled maintenance windows.
8. Limitation of liability
TODO (Aftab): standard SaaS liability cap and disclaimer language — have counsel confirm applicability under Indian contract law.
9. Termination
TODO (Aftab): grounds for suspension/termination by either party, data retention/deletion timeline after account closure.
10. Governing law and jurisdiction
TODO (Aftab): confirm governing law (India) and jurisdiction for disputes.
11. Changes to these terms
TODO (Aftab): how customers are notified of material changes and the notice period before they take effect.
12. Contact
TODO (Aftab): replace with the real support/legal contact once SUPPORT_EMAIL is finalised (see lib/constants.ts).